Goal

From “Send-and-Forget” to data-driven insight

Danish ULTRAAQUA is a global technology leader in advanced UV and ozone disinfection systems for water treatment. Founded in 1996 by two researchers, the company is today headquartered in Aalborg, where it operates its own R&D center and production facilities. With over 10,000 installations in more than 120 countries, they provide critical solutions for everything from municipal drinking water and food production to complex aquaculture systems and zoos. For ULTRAAQUA, operational reliability is paramount, as their systems often constitute a crucial component in their customers’ overall production infrastructure.

The situation

As a global exporter, ULTRAAQUA has long faced the challenge of supporting systems across multiple continents. Traditionally, the business model was characterized by a “send-and-forget” principle, where connection to the system was lost as soon as it was installed. This created a reactive approach to service: ULTRAAQUA only became involved when the customer discovered a fault, by which time production was often already impacted. Since UV and ozone systems are critical bottlenecks – if they stop, the entire facility stops – there was a pressing need to be able to monitor performance remotely and act proactively.

How Beacon Tower helped:

ULTRAAQUA utilizes Beacon Tower to collect and visualize operational data from their systems globally. Two prominent cases illustrate the platform’s versatility:

Case Chile: Aquaculture in mountain regions In the Chilean mountains, ULTRAAQUA monitors UV systems for fish farming. The location is extremely remote, which places high demands on the technology. A Secomea gateway (SiteManager) is used to extract data from the system, which is then transmitted to Beacon Tower via a Starlink satellite connection. This combination allows ULTRAAQUA to monitor UV intensity and lamp status in real time, even from the most isolated places on Earth. Data is also shared with local partners, so service can be coordinated effectively without unnecessary waiting time.

Case England: Ozone systems in a zoo In a large British zoo, Beacon Tower is used to monitor complex ozone systems. Here, precision and safety are crucial for animal welfare. By integrating sensors directly into the platform, ULTRAAQUA can track trends in system performance and identify potential problems before they develop into critical breakdowns. Work is ongoing to expand the number of sensors to provide an even more detailed picture of water quality and system efficiency.

Results and Value: The implementation of Beacon Tower has contributed to ULTRAAQUAs ability to support their customers and partners:

• Proactive maintenance: By monitoring parameters such as UV intensity, ULTRAAQUA can identify when a lamp is nearing the end of its life and ship spare parts before the system fails.

• Minimized downtime: By detecting irregularities in time, customers (such as fish farms or zoos) avoid their entire production or water purification process coming to a standstill.

• Stronger partnerships: ULTRAAQUA can now provide their local dealers with direct access to dashboards, enabling them to offer better and faster local service based on facts rather than assumptions.

• Technological independence: The ability to connect everything from Secomea gateways to satellite-based internet like Starlink directly to Beacon Tower makes the solution extremely scalable and robust in all environments.

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